Returns + Refund Policy

Refund & Return Policy

Falisiano

At Falisiano, we are committed to delivering premium-quality pieces and ensuring you shop with confidence. Please review our policy carefully before making a purchase.

Returns

We accept returns on eligible items within 7 days of delivery.

To qualify for a return:

Items must be unworn
Items must be unwashed
Items must be undamaged
All original packaging must be included

Before sending any item back, you must contact us first at support@falisiano.com to confirm eligibility.

If your return is approved, we will provide you with the correct return address and instructions.

Please note:

Our store address is not a return warehouse, and we do not accept returns sent to our store location. Returns sent without prior authorization or to the wrong address may not be processed.

Holiday Policy

During major holidays and high-volume release periods, returns may be temporarily paused. If applicable, this will be clearly stated at the time of purchase. Return processing will resume after the holiday period concludes.

Exchanges

We offer size or color exchanges (same style only) within 7 days of delivery, subject to availability.

If the requested size is unavailable, we may offer:

Store credit
An alternative item option

Limited Drops & Made-To-Order Items

Certain items may be:

Limited releases
Exclusive drops
Made-to-order pieces

These items may be final sale due to our production process. For select made-to-order products, ordering the incorrect size may require a new purchase.

We strongly recommend reviewing size guides carefully before placing your order.